November Newsletter:
How is Anthrax Changing Congress and How are Offices Using Technology to Cope?

Constituents and Your Web Site:
What Citizens Want to See on Congressional Web Sites - Now more than ever, communications between Members of Congress and constituents are important - yet with mail security tightening on Capitol Hill, Congress will have to rely more on electronic means to communicate with the public. Our second Online Issue Brief discusses what constituents want from congressional Web sites. Take a look at what the eighty Web-savvy citizens in focus groups held in four cities had to say.

And with increased difficulty in sending and receiving postal mail on Capitol Hill, congressional offices may want to revisit our first Online Issue Brief, E-mail Overload in Congress: Managing a Communications Crisis. The report discusses how the common objections offices have to sending e-mail (too many pen pals, too easy to alter, constituents would rather have a letter) were overcome by12 offices highlighted in the report and provides guidance about how congressional offices can use the tools they already have to answer e-mail with e-mail.